Paytient Users: Frequently Asked Questions

Resource for everyone who has Paytient as a benefit

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9 articles in this collection
Written by Kenzie Fairchild

Where can I use Paytient?

You are able to use Paytient at any medical, dental, vision, or veterinary practice that accepts VISA.
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Written by Kenzie Fairchild
Updated over a week ago

How do I set my payments?

Refresh the Payments page in the app, and click "SET." You'll see the amount of paychecks available for you to split your transaction into.
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Written by Kenzie Fairchild
Updated over a week ago

Can I pay off my balance sooner?

Yes. Please contact our support team and we can help get you set up to either change your payment schedule or help you pay all at once.
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Written by Kenzie Fairchild
Updated over a week ago

Can I use Paytient on a previous medical bill?

Absolutely. You are more than welcome to use Paytient for any medical, dental, vision, or veterinary expense. Old or new.
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Written by Kenzie Fairchild
Updated over a week ago

Why can't find my bank to connect to Paytient?

Very soon will have the ability to connect a lot of local, smaller banks. You can still use Paytient even if you can't connect your account.
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Written by Kenzie Fairchild
Updated over a week ago

Why is my Paytient Card declining?

Double check that you are using the correct billing Zip Code. The Zip Code is displayed when you click "show card."
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Written by Kenzie Fairchild
Updated over a week ago

Having trouble using the Paytient App?

Send us a detailed description of the issue and we will work diligently to help you!
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Written by Kenzie Fairchild
Updated over a week ago

Will my Paytient balance reload automatically after I have made payments?

Yes, as you make payments via payroll-deduct you should see your balance update to show the correct balance available for you to use.
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Written by Kenzie Fairchild
Updated over a week ago

Can I still use Paytient after I leave my current job?

We're happy to help! Please send us an email at hello@paytient.co for assistance with this question.
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Written by Kenzie Fairchild
Updated over a week ago